lucky calico Privacy Policy — How Your Personal Data Is Handled
At lucky calico, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and protect that information, and what rights you have as a player based in the Philippines. By registering an account or using any part of the lucky calico platform, you agree to the practices described in this policy. If you have questions about how your data is handled, please visit our FAQ page for more details.
This policy applies to all players who access lucky calico from the Philippines. We are committed to handling your personal data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). We may update this policy from time to time — continued use of the platform after any update means you accept the revised terms.
What Information We Collect
When you register and use the lucky calico platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account credentials, transaction history, deposit and withdrawal records denominated in Philippine pesos (PHP), and any identity verification documents you submit during the KYC process.
In addition to information you provide directly, we automatically collect technical data when you access the platform. This includes your IP address, device type, browser information, operating system, session duration, and pages visited. We use cookies and similar tracking technologies to maintain your session, remember your preferences, and improve platform performance. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
How We Use Your Information
The personal information we collect is used to operate and maintain your account, process deposits and withdrawals in PHP, verify your identity in compliance with Philippine regulations, and deliver the sports betting and gaming services you have requested. We also use your data to send you important account notifications, respond to support enquiries, and enforce our Terms and Conditions.
We may use aggregated, anonymised data to analyse platform usage trends, improve our services, and develop new features for Filipino players. We do not sell your personal information to third parties. Where we share data with trusted service providers — such as payment processors or identity verification partners — those parties are contractually required to handle your data securely and onlyfor the purposes specified in this policy.
How We Protect Your Data
lucky calico uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are bound by confidentiality obligations.
We store your data on secure servers and conduct regular security reviews to identify and address potential vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account and to keep your login credentials confidential at all times.
Your Rights as a Data Subject
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by lucky calico. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also request the deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
You have the right to object to the processing of your personal data for direct marketing purposes and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact our support team through the details available on the FAQ page. We will respond to all data subject requests within a reasonable timeframe and in accordance with applicable law. Please note that some requests may be subject to legal or regulatory limitations, particularly where data retention is required for compliance or fraud prevention purposes.
Data Retention and Cookies
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations and gaming compliance requirements. When your data is no longer required, it is securely deleted or anonymised. Transaction records and identity verification documents may be retained for a minimum of five years following account closure in line with regulatory obligations applicable to online gaming operators in the Philippines.
Our platform uses cookies to enhance your browsing experience, maintain your login session, and gather anonymised analytics data. Essential cookies are required for the platform to function and cannot be disabled. Analytics and preference cookies help us understand how players use the platform and allow us to remember your settings between visits. You can control non-essential cookies through your browser settings at any time. For a full list of the cookies we use and their purposes, please refer to the FAQ page.
Questions About Your Privacy?
Our support team is ready to help with any questions about how your personal data is handled on the lucky calico platform. You can also find answers to common privacy and account questions on our FAQ page.